Monday, May 31, 2010

Move-Out Disaster

So after a somewhat eventful day on Saturday, me and my belonging have made it back to Ohio. Here is the detailed story:

Mom, Dad, and Sarah arrived on Friday afternoon. We had a nice goodbye party with people in Tuscaloosa that evening and then went to bed to prepare to pick up and load the Uhaul truck in the morning. Well, everything did not go as planned....
We were supposed to be able to pick up the Uhaul by 10:30 am-- "guaranteed". We kept calling the place we were supposed to pick it up from and kept being told that the truck had not been returned to them yet. 10:30 goes by... 11 goes by... We try calling the 1-800 number for Uhaul and are getting nowhere. You can't understand the people on the phone, they are rude, keep putting us on hold, tell us they will call back and then never do. We finally hear back from the place we were supposed to get the truck from... they have tracked it down. But wait... it turns out that truck was (accidentally?) returned to a different location and then rented out to someone else!!! And apparently they have no other trucks to give us. At this point we start to panic and start to call any other truck renters around. Budget says they have a truck out that is supposed to be returned later that day that we would be able to have... so while we continue to try to deal with Uhaul, we hope Budget may work as a backup.

At this point we decide to just drive to the main Uhaul place in Tuscaloosa to try to talk to someone in person instead of calling the (completely inept) people at the 1-800 number again. We get there and see at least 3 or 4 trucks parked on the lot. But when we go inside we are told those are for in-town transport only and are not allowed to be driven one-way to Ohio. We explain the situation to the guy at the desk and he trys to get on the phone with the head office at the 1-800 number also. After what seems like an hour, he says the only truck they have available is in a little town over 60 miles away... that we would have to drive ourselves to go pick up (we told them they needed to get someone to drive the truck to Tuscaloosa, and they said that was not allowed)... and they would only take $50 off of our bill. Otherwise there wouldn't be anything in Tuscaloosa until Monday! Absolutely ridiculous.

  1. I guess our guaranteed reservation was not guaranteed at all...
  2. Us having to drive an hour and a half each way to go pick up another truck is unacceptable... and it was already 4 hours late at this point. Another 3 hours would have wiped out the entire day, and we still needed to pack the truck once we got it.
  3. The $50 off would barely cover the gas to go pick up this other truck.
  4. We had to get a truck that day to get my stuff home so that I can get on a plane to Africa. Waiting til Monday was absolutely not an option.
  5. They didn't seem to care about any of this and were totally unwilling to do anything to help
Luckily, at that moment we got a call from the Budget truck guy saying the truck they were expecting to be returned would be back in 5 minutes and we could come get it right away. So we promplty gave up on and left UHaul. The people who rented us the Budget truck were so helpful and professional. We were able to pick it up and get it loaded with time to spare. So moral of the story... Uhaul never again, Budget truck all the way

We left Tuscaloosa early Sunday morning. Mom and Dad drove the truck, I drove my car and Sarah rode with me to hold my cat for the drive :) He was very well behaved. He slept on Sarah's lap most of the first half-- although he kept wanting to climb on me or jump down by my feet, but Sarah kept him out of the way. Then the second half of the drive he went to the back seat, and sat on top of his litter box to sleep and stare out the window the whole time without making a sound. We got back around 5:30pm EST and unloaded everything.

Today I have been making sure I have everything ready for Kenya. Tomorrow early morning I will get on a plane to Newark and take the train down to Princeton. I have to sign in and fill out some forms at the grad school as soon as I get there before commencement starts at 11am. Then I will meet with Dr. Rubenstein to hear about what I will be researching. All I really know so far is that I will be studying hybrid zebra behavior and have read one paper they published on these hybrids. I got an email today saying the plan is to get me a small 4x4 to drive around the conservancy to look for and follow the zebras! My immediate thought was... I hope it is not a stick shift. I sort of know how to drive one, barely. And I wonder if I will be driving around alone or with someone else. I really don't want to stall out or get stuck or lost in the middle of the Kenyan wild. So I am a little nervous now. Dr. Rubenstein said he would tell me more tomorrow when we meet.
I will spend the night with one of the undergrads going on the trip tomorrow night at Princeton. Then the group of 8 of us leave Wed at 6:30 am to take a van to JFK. Amy (Dr. Rubenstein's assistant) sent me everyone's travel schedule, and I guess Dr. Rubenstein is actually not coming to Kenya until 2 weeks after us. Most of the undergrads will leave to head back to the states in July sometime, but there is one girl on the same flight back as me Aug 7.

So that was a very long post. Unless I have time tomorrow in Princeton, the next update will probably be from Kenya!

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